The integration of artificial intelligence (AI) is a decisive competitive advantage for companies in the digital age. With an innovative tech stack, Nexivis.ai offers a forward-looking solution that has been specially developed for SMEs. This article highlights how our technologies enrich industries and support decision-making processes at C-level. Immerse yourself with us in the topic of AI solutions for companies and how we can offer you maximum efficiency.
Our tech stack: the building blocks for efficiency and personalization
The Nexivis.ai tech stack combines several advanced technologies:
- Vector database on own tenant
- Ensures data protection and control over company-specific data, as all information is stored exclusively on a dedicated, company-owned infrastructure.
- Access restrictions and role-based authorizations ensure that only authorized users can access sensitive data.
- The physical and logical separation of the databases prevents information from being mixed with other users or external systems.
- Ensures data protection and control over company-specific data.
- Enables efficient storage and access to context-specific information.
- Retrieval Augmented Generation (RAG)
- Connects knowledge databases with AI-generated answers by retrieving relevant information from the databases and integrating it into the generated answers.
- This process combines search technology with the strengths of LLMs to deliver answers that are both accurate and contextually relevant.
- User data and queries are analyzed in order to derive the best possible information from the linked data sources and enhance it with AI-supported additions.
- Connects knowledge bases with AI-generated answers to provide highly relevant and context-specific information.
- Conditional Retrieval-Augmented Generation (CRAG)
- Performs an extended context analysis to deliver differentiated and accurate results.
- Suitable LLM (Large Language Model)
- Flexible selection of the model depending on the use case, for example for text analysis, personalization or process automation.
- SDKs and APIs for data integration
- Integration of all relevant data sources such as CRM, ERP, PIM, BIM and mail systems.
- Knowledge database integration
- Perfect for training employees and improving the internal distribution of knowledge.
- Hyper-personalization through chatbot integration
- The Nexivis.ai tech stack makes it possible to connect with intelligent chatbots that respond to customer or prospective customer inquiries in real time.
- Through integration with CRM, ERP and other data sources, the chatbot delivers personalized solutions from the very first contact.
- Examples of applications:
- Healthcare: Patient inquiries about appointments or treatment options can be answered individually, based on the available patient files.
- Retail and e-commerce: Dynamic product recommendations and tailored offers based on the customer's previous purchasing behavior.
- Education and training: Personalized learning recommendations for students or employees, tailored to their individual progress and learning goals.
- Financial services: Customers can receive precise and personalized information on investment opportunities or loan requests via the chatbot.
- Logistics and transportation: Immediate, context-specific answers on delivery status and route optimization.
- The Nexivis.ai tech stack makes it possible to connect with intelligent chatbots that respond to customer or prospective customer inquiries in real time.
- Through integration with CRM, ERP and other data sources, the chatbot delivers personalized solutions from the very first contact.
- Applications include personalized customer service, sales support, interactive product advice and targeted lead generation.
Industries and use cases for AI solutions for companies
Our solution offers added value for a wide range of industries:
1. Industry and manufacturing
- Solutions:
- Development of knowledge databases for technical documentation.
- Automated production planning by linking ERP and BIM data.
- Real-time support for maintenance requests.
2. Healthcare
- Solutions:
- Integration of patient records (PIM/CRM) for personalized patient care.
- Knowledge platforms for medical staff for continuous further training.
- Automated response to patient inquiries.
3. Trade and e-commerce
- Solutions:
- Hyper-personalized shopping experiences through CRM and PIM data.
- Automation of customer support via intelligent chatbots.
- Dynamic adaptation of product offers based on user data.
- According to a study by Deloitte, the use of AI in e-commerce can increase the conversion rate by up to 20 % and significantly improve ROI.
- A report by Gartner shows that companies using AI-powered chatbots can save up to 70 % of customer support costs while increasing customer satisfaction by 25 %.
- Solutions:
- Hyper-personalized shopping experiences through CRM and PIM data.
- Automation of customer support via intelligent chatbots.
- Dynamic adaptation of product offers based on user data.
4. Financial services
- Solutions:
- Knowledge databases for compliance management.
- Automated risk analysis through integration of CRM and ERP data.
- Real-time customer advice with personalized recommendations.
5. Construction and architecture
- Solutions:
- Linking of BIM data for optimized project planning.
- Development of knowledge databases for construction site coordination.
- Automatic generation of reports based on current project data.
6. Education and training
- Solutions:
- Provision of personalized learning paths through knowledge databases.
- Automated feedback systems for students and staff.
- Integration of training resources for continuous learning.
7. Energy and utilities
- Solutions:
- Knowledge databases for technical documentation.
- Automated customer communication regarding tariff changes or faults.
- Optimization of internal processes through ERP and CRM data analysis.
8. Logistics and transportation
- Solutions:
- Real-time tracking and optimization of supply chains.
- Automated responses to customer inquiries.
- Creation of a knowledge database for training drivers and warehouse staff.
Advantages of our AI solutions for SMEs
- Higher productivity: Time savings through automated processes and precise information provision. Studies show that the use of AI-based process automation can increase efficiency by up to 30 % (source: McKinsey, 2023).
- Improved customer loyalty: Hyper-personalized interactions increase customer satisfaction. According to a study by Accenture, personalized customer communication leads to an increase in sales of 10 % to 15 %.
- Scalability: Our solution grows with your company and adapts to new requirements.
- Data protection: Independent tenant guarantees the security of sensitive information.
- Sustainable knowledge transfer: Creation of knowledge databases for long-term training and development.
One example of the effectiveness of our technology is Klarna. The company implemented an AI-powered support chatbot that had 2.3 million conversations in the first month, handling two-thirds of all customer service requests. This is equivalent to the work of 700 full-time employees and resulted in an estimated annual saving of 40 million US dollars (Source). This shows how powerful and cost-efficient AI solutions can be.
- Higher productivity: Time savings through automated processes and precise provision of information.
- Improved customer loyalty: Hyper-personalized interactions increase customer satisfaction.
- Scalability: Our solution grows with your company and adapts to new requirements.
- Data protection: Independent tenant guarantees the security of sensitive information.
- Sustainable knowledge transfer: Creation of knowledge databases for long-term training and development.
Conclusion
The Nexivis.ai tech stack offers comprehensive options to support SMEs on their path to digital transformation. Our customizable solutions help to optimize processes, manage knowledge effectively and deepen customer relationships. Take the opportunity to equip your company for the future with Nexivis.ai.
Talk to our experts to find the right AI solutions for your company.